Last updated: 29 Jul 2026
| Plan | Uptime | Service credit |
|---|---|---|
| Starter | 99.5% | — |
| Growth | 99.9% | 10% of monthly fee per 0.1% below target |
| Enterprise | 99.95% | 25% of monthly fee per 0.1% below target |
| Custom | 99.99% | Negotiated |
Scheduled maintenance: Sundays 02:00–06:00 IST. 7 days' advance notice for planned changes.
Uptime excludes: (a) force majeure, (b) your equipment or network, (c) third-party services, (d) breach of AUP, (e) scheduled maintenance.
Email sla@solviq.app within 7 days of incident with timestamps. Credits applied to next invoice.